Shipping Policy
Order Cut-Off Time
16:00 GMT (Monday to Friday). Orders placed after 16:00 GMT are processed the next business day.
Order Processing Time
1–2 business days (Monday to Friday).
Estimated Delivery Time
5–8 business days (Monday to Friday).
Delivery Costs
Free shipping on all orders within the United Kingdom.
Order Handling
After placing your order you will receive a confirmation email. Processing takes 1–2 business days. Once you're order is shipped, you will receive a tracking link by email. UK deliveries typically arrive within 5–8 business days.
Delays
If your order has not arrived after the estimated delivery time, please allow an additional 2 business days and check the tracking details. If it still has not arrived, contact us at support@norovaboutique.com.
Cancellations
Orders can be cancelled before they are processed. Please email us as soon as possible at support@norovaboutique.com. Once an order has been prepared for shipping, cancellation cannot be guaranteed.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, email support@norovaboutique.com with photos of the issue. We will arrange a replacement or refund.
Business Information
Norova boutique is operated by Norova, a company registered in the Netherlands
Company Number: 94049750
VAT: NL005060870B48
Email: support@norovaboutique.com
Phone: +31613815329
Customer service: Monday–Friday, 9:00–21:00
Contact form: Click here