Shipping Policy
Order Cut-Off Time
16:00 GMT (Monday to Friday). Orders placed after 16:00 GMT are processed the next business day.
Order Processing Time
Processing time: 1–2 business days (Monday to Friday).
Estimated Delivery Time
Delivery to the United Kingdom typically takes 5–8 business days after dispatch (Monday to Friday).
Fulfillment Location
All orders are processed and shipped from our partner fulfillment center in Zhejiang, China.
Shipping Process
Logistics are handled by our international carrier partners. Last-mile delivery within the United Kingdom is completed by Royal Mail, DPD and Yodel.
Free Delivery
We offer free shipping with tracking on all orders within the United Kingdom.
Order Handling
After placing your order, you will receive a confirmation email. Once your order has been shipped, you will receive a tracking link by email.
Tracking Information
You can track your order using the tracking link sent by email or by visiting our Track Your Order page.
Delays
If your order has not arrived after the estimated delivery time, please allow an additional 2 business days and check the tracking details. If your parcel still has not arrived, contact us at support@norovaboutique.com.
Cancellations
Orders may be cancelled before they are processed. Please email us as soon as possible at support@norovaboutique.com. Once your order has been prepared for shipping, cancellation cannot be guaranteed.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please email support@norovaboutique.com with photos of the issue. We will arrange a replacement or refund after review.
Returns
Customers may return items within 30 days of delivery. All returns are processed at our international returns facility in China. Please send returns to the following address:
Returns Address:
Building 3, 3rd Floor, No. 55 Yifeng Road
Xiasha Street, Qiantang District
Hangzhou City, Zhejiang Province, 310018
China
Return Costs: Customers are responsible for return postage. No restocking fees apply.
Refund Processing: Refunds are issued within 10 business days after we receive the returned item.
For detailed instructions, please see our Return & Refund Policy.
Business Information
Website name: Norova Boutique
Operated by: Norova, a company registered in the Netherlands
Company Number: 94049750
VAT: NL005060870B48
Address: Kwikstaartlaan 42 (Box C7553), Zeist, Utrecht, 3704GS, Netherlands
Email: support@norovaboutique.com
Phone: +31613815329
Customer service: Monday–Friday, 9:00–21:00 GMT
We strive to reply within 24 hours on business days.
Contact form: Click here