FAQ
Yes, we offer free shipping with tracking on all orders within the United Kingdom
5–8 business days after dispatch (Monday to Friday). All orders are processed and shipped from our partner fulfillment center in Zhejiang, China.
You can return items within 30 days of receiving your order. After this period, returns are no longer accepted. Please check our Return and Refund Policy for more details.
No, customers are responsible for return shipping costs. Returns are sent back to our international returns facility in China.
Yes, if the item is unused and in its original condition, you can exchange it. Please contact us at support@norovaboutique.com and we will assist you with the process.
Some items follow international size standards.
Each product page includes a detailed size chart with exact measurements for every size.
We recommend comparing these measurements with your own clothing before placing an order.
Please see our Payment Options page for more details.
Business Information
Website name: Norova Boutique
Operated by: Norova, a company registered in the Netherlands
Company Number: 94049750
VAT: NL005060870B48
Address: Kwikstaartlaan 42 (Box C7553), Zeist, Utrecht, 3704GS, Netherlands
Email: support@norovaboutique.com
Phone: +31613815329
Customer service: Monday–Friday, 9:00–21:00 GMT
We strive to reply within 24 hours on business days.
Contact form: Click here