Privacy policy
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or make a purchase from our website. By using our services, you agree to this Privacy Policy.
SECTION 1 – INFORMATION WE COLLECT
When you purchase something from our store, we collect the personal information you provide, such as your name, address, and email address, as part of the order and delivery process.
When you browse our website, we also automatically receive information such as your IP address, browser type, and operating system, which helps us improve performance and security.
With your consent, we may also send you emails about our store, new products, promotions, and other updates.
SECTION 2 – CONSENT
How do you give consent?
When you provide personal information to complete a purchase, arrange a delivery, or return an item, you consent to our collection and use of that information for that specific purpose only.
How can you withdraw consent?
If you change your mind after giving consent, you may withdraw it at any time by contacting us at support@norovaboutique.com. Once withdrawn, we will stop using your information for marketing or non-essential purposes.
SECTION 3 – DISCLOSURE
We may disclose your personal information if required by law or if you violate our Terms of Service.
SECTION 4 – SHOPIFY & THIRD-PARTY SERVICES
Our store is hosted on Shopify Inc., which provides the e-commerce platform we use to sell our products and services.
Your data is stored on Shopify’s secure servers, protected by firewalls. If you use a direct payment gateway, Shopify stores your payment details in compliance with the Payment Card Industry Data Security Standard (PCI-DSS). Your payment data is encrypted and only kept as long as necessary to complete your transaction. Once finished, it will be deleted.
Third-party service providers (such as payment gateways, shipping partners, and IT providers) will only collect and use your data as necessary to deliver their services. For details, see the Shopify Privacy Policy (https://www.shopify.com/legal/privacy) and Shopify Terms (https://www.shopify.com/legal/terms).
SECTION 5 – THIRD-PARTY TOOLS & LINKS
Certain third-party providers, such as payment processors, have their own privacy policies for the information we must provide for your transactions. We recommend you read their policies to understand how they handle your data.
Some providers may be located in other jurisdictions. If you proceed with a transaction involving a third-party provider, your information may be subject to the laws of the country where that provider operates.
Once you leave our store’s website or are redirected to a third-party site, this Privacy Policy or our Terms of Service no longer applies.
Links: When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other websites.
SECTION 6 – ANALYTICS & COOKIES
Our store uses tools such as Shopify Analytics to help us understand visitor activity, page views, and site performance.
Like most websites, we use cookies for essential functionality (such as checkout), analytics, preferences, and marketing. Some cookies are placed by Shopify or trusted third parties to optimize your experience and provide relevant advertising.
Disabling cookies:
Most browsers accept cookies automatically, but you can choose to block or delete them. Please note that disabling cookies may affect your experience or limit functionality.
For more details, see the Shopify Cookies Policy (https://www.shopify.com/legal/cookies).
SECTION 7 – SECURITY
We take reasonable precautions and follow industry standards to ensure your data is not lost, misused, or accessed without authorization. Payment details are encrypted via SSL (Secure Socket Layer) and stored with AES-256 encryption.
Although no method of transmission over the internet is 100% secure, we comply with PCI-DSS requirements and apply additional security measures to protect your information.
SECTION 8 – DATA RETENTION
We keep your personal data only as long as necessary:
- Order and transaction data: up to 7 years (for tax and legal purposes)
- Marketing data: until you withdraw consent
After this period, your data will be securely deleted or anonymized.
SECTION 9 – CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be published on this page with the updated effective date. Significant changes will be clearly noted.
If our company is acquired or merged with another company, your information may be transferred to the new owners so we can continue to provide products and services.
BUSINESS INFORMATION
Norova Boutique is operated by Norova, registered in the Netherlands.
Company Number: 94049750
VAT: NL005060870B48
Email: support@norovaboutique.com
Phone: +31613815329
Customer service: Monday–Friday, 9:00–21:00
Contact form: Click here